Welcome to MRJ Pearls (“we,” “our,” “us”). These terms and conditions (“Terms”) govern your use of our website, located at mrjpearls.in (the “Website”), and your purchase of products from us. By accessing our Website or purchasing from us, you agree to comply with and be bound by these Terms.

1. General Information

2. Products

  • We offer a range of jewelry products, including silver items, gold coins, other gold products, pearls, and certified gemstones. All products are subject to availability and may vary in price, description, and specifications.

3. Pricing and Payments

  • All prices listed on our Website are in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise specified.
  • We reserve the right to change prices at any time without prior notice.
  • Payments can be made through the payment options provided on our Website. We ensure safe and secure payment methods.

4. Shipping and Delivery

  • We strive to ship your orders within the specified time frame mentioned on the Website. Delivery times may vary depending on the location and courier service.
  • We are not liable for any delays in shipping due to circumstances beyond our control, such as natural disasters or courier service disruptions.

5. Return and Exchange Policy

  • We do not offer returns or exchanges on any products unless you receive a wrong or defective parcel.
  • In case of a wrong or defective parcel, you must:
    • Record a video of the package being opened in the presence of the delivery person.
    • Contact us within 2 days of receiving the parcel and share the video as proof.
  • Once the issue is verified, we will arrange for a return pick-up. Returns will be processed within 2 to 3 business days after receiving the returned parcel.

6. Product Descriptions

  • We make every effort to accurately describe our products. However, slight variations in color, design, and appearance may occur due to the nature of gemstones, pearls, and metals.
  • We do not guarantee that the descriptions are completely error-free.

7. Intellectual Property Rights

  • All content on our Website, including but not limited to images, text, graphics, and logos, is our property and protected by copyright laws.
  • You may not reproduce, distribute, or use any content from our Website without our express written permission.

8. Limitation of Liability

  • We are not liable for any damages arising from the use or inability to use our Website or products, except as required by law.
  • Our liability is limited to the purchase price of the product you purchased.

9. Changes to the Terms

  • We reserve the right to update or change these Terms at any time without prior notice. Your continued use of the Website constitutes acceptance of the updated Terms.

10. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of India.
  • Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bikaner, Rajasthan, India.

11. Contact Us

  • If you have any questions about these Terms, please contact us at:
    • Email: admin@mrjpearls.in
    • Phone: +91 9352618132
    • Address: 2-E-140, JNV Colony, Bikaner, Rajasthan, India

By accessing our Website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.